Complaints Procedure

Our commitment to client care

MH Solicitors LLP is committed to delivering high standards of legal service and client care. If you are unhappy with any aspect of our service, we encourage you to tell us so we can address your concerns promptly and fairly.

How to make a complaint

Please submit your complaint in writing by email or post, providing your full name, matter reference if available, and details of your concerns. Complaints handler: [TBC]. Contact email: contact@mhsolicitors.com. Postal address: 6-8 Tettenhall Road, Wolverhampton, WV1 4SA.

What happens next

• We will send a prompt written acknowledgement after receiving your complaint.
• We will investigate the issues raised and provide a full written response within eight weeks.
• If we need further information from you, we will let you know as soon as possible.

Legal Ombudsman

If you remain dissatisfied after our final response, you may refer your complaint to the Legal Ombudsman. Referral is usually required within six months of our final written response and generally within one year of the act or omission complained of, or within one year of when you should reasonably have known there was cause for complaint.

Legal Ombudsman contact details: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH. Telephone 0300 555 0333. Email enquiries@legalombudsman.org.uk. Website legalombudsman.org.uk.

Solicitors Regulation Authority

The Solicitors Regulation Authority can help with concerns about professional conduct, such as dishonesty, misuse of client money, or serious breaches of SRA rules. MH Solicitors LLP SRA number: 637433.