MH Solicitors

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Emergency 24/7: 07811 211678
Stoke-on-Trent: 01782 847755
Wolverhampton: 01902 773786

Complaints Procedure

In accordance with the Rules prescribed by the Law Society, this firm operates a complaints procedure which is available to all clients who are dissatisfied with the service provided by any member of this firm.

The following is an outline of the procedure which you should follow in the event of you wishing to make a complaint:

  1. If at any point you become unhappy with the service, we provide to you then please inform us immediately so that we can do our best to resolve the problem for you.
  2. Contact the person who is dealing with your matter and make an appointment to see him or her. At this meeting you may informally discuss your complaint and attempt to resolve it. In the event of the complaint not being resolved in this way, then within fourteen days of this appointment.
  3. An appointment will be made for you to see our Partner namely Mr. Mahmood Hussain, to discuss your complaint. Following a discussion with you, Mr. Mahmood Hussain will discuss the complaint with the person dealing with your case. Within seven days of this discussion, we will write to you in the hope of resolving the complaint to your satisfaction. Any complaints against Mr Hussain will be referred to the Partner Mr Malik.
  4. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider your complaint. You can call the Legal Ombudsman on 0300 555 0333, or email enquiries@legalombudsman.org.uk. Their address is PO Box 6806, Wolverhampton, WV1 9WJ. To find out more about the Legal Ombudsman you can visit their website www.legalombudsman.org.uk
  5. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it)

You can also report the matter directly to the Solicitor Regulation Authority if you think the firm has breached a SRA Principle

SRA Principles

  1. in a way that upholds the constitutional principle of the rule of law, and the proper administration of justice
  2. in a way that upholds public trust and confidence in the solicitors’ profession and in legal services provided by authorised persons
  3. with independence
  4. with honesty
  5. with integrity
  6. in a way that encourages equality, diversity and inclusion
  7. in the best interests of each client.

Online Enquiry

If you have a query or require assistance, please complete the following form and we will endeavour to call you back the same day.
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IMPORTANT NOTICE: The information you provide will be only used by us to administer your enquiry and any response. Use of this form does not create an attorney-client relationship and information transmitted will not necessarily be treated as privileged or confidential. If you are a client, please get in touch with your usual firm contact directly for the most timely response.

Stoke-on-Trent

Winton House, Stoke Road, Stoke-on-Trent, ST4 2RW

01782847755
farhan@mhsolicitors.com
SRA ID: 667333

Wolverhampton

166 Dunstall Road, Wolverhampton
West Midlands, WV6 0NU
01902 773786
01902 713786
info@mhsolicitors.com
SRA ID: 638920

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